Legal
Refund Policy
When a paid AuditIQ product can be refunded, when it cannot and how to ask.
Last updated: 14 August 2026
1. What this covers
This policy covers paid AuditIQ products bought through auditiqhotels.com, which is operated by Nian Hospitality Private Limited. Management contracts and consultancy engagements are not covered here. Those are governed by the signed agreement for the engagement.
2. The products and their prices
- Free Snapshot — Rs. 0. Nothing is charged, so nothing is refundable.
- Full Audit — Rs. 8,499 plus GST. A 48-point diagnostic with a report generated on completion.
- Consultant Review — Rs. 18,999 plus GST. Everything in the Full Audit plus a live walkthrough with our Principal Consultant.
Prices are exclusive of GST unless stated otherwise. GST is added at checkout. The price shown at the time of your purchase is the price that applies to that purchase.
3. Payments
Payments are processed by Razorpay. We do not see or store your card details. Payment must be completed before a paid deliverable is provided.
4. Full Audit
The Full Audit report is generated and delivered immediately on completion of the questionnaire. Because the deliverable is produced at once and in full, it is generally non-refundable once the report has been generated and delivered.
5. Consultant Review
If you wish to cancel before the consultation has taken place, write to us at nihar@nianhospitality.in and we will consider your request in good faith.
6. If something goes wrong on our side
If a technical fault on our side prevents delivery of what you paid for, contact us and we will make it right. That may mean regenerating and re-sending your report, or issuing an appropriate refund. This is not discretionary. If you paid and did not receive what you paid for, you are entitled to a remedy.
7. Duplicate payments
If you are charged twice for the same audit, tell us and we will refund the duplicate charge in full.
8. How to request a refund
Write to nihar@nianhospitality.in from the email address used for the purchase, with the date of purchase and the property name. We will acknowledge your request and tell you the outcome and the reasoning.
9. How refunds are paid
An approved refund is returned through Razorpay to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer and is outside our control.
10. Contact
Nian Hospitality Private Limited
Dolbari, Morigaon, Assam 782105, India
CIN U55101AS2026PTC030129
Email: nihar@nianhospitality.in